i purchased a vaccuum from this company in Feb. of 2010. and have payments directly taken out of my checking account. about a yr after purchase it broke. i have yet to be able to get through to this company. everytime i dial the number its a busy signal.. so about a month ago i finally threw it away. i dont have the room to store something i will never be able to use... keep in mind i am still making payments on this over $2000 vaccuum i cant use.... DO NOT BUY THIS PRODUCT!!!!! the only reason this has a star is because it will not post without it