Working in retail for sometime i understand the basic plights of running a small shop... I also understand what is right and wrong.



after being a shopper of this store and its sister anime ages for sometime, i found myself in the situation of acquiring a faulty made watch from dark ages.



after making repeat returns and being told to play time roulette of landing in the door when the manager "might" be in; i landed in the store a week after purchase with my defective merchandise and manager in sight.



while its known the shop only offers an exchange, i find it funny the only exchange offered was my faulty watch for the choice of a different colored faulty watch. this could have been simply avoided by offering the store credit for another one of the many items on a shelf.



after pointing out the fact that the watch was literally falling apart inside (including a decal sticking the hour hand inside), the manager offered a return. only before claiming i may be lying and must have dropped or damaged the watch purposefully.



as if the transaction couldn't get any more disgusting, i was offered a return value a full $7.00 less than what i paid. the reason given, and the exact quote "this isn't target or walmart, im a small business"



yes, being a small business isn't easy. treating a customer with fair business practices though, is.



when purchasing from this shop, may i recommend avoiding anything mechanical.