A family member went and saw Mrs. Molina. For privacy reasons I'll call that family member John. John only had a sore neck from a long drive. Mrs. Molina jerked and twisted his head to one side, so much so that John cried out where it could be heard in the waiting room. They asked John if he'd ever had a neck injury (no), then told him he should probably stop eating pork. Mrs. Molina said she wouldn't jerk the head again, but did it 2 more times. She also said back pain was caused by John being mad at his spouse. John came out much worse than when he went in. Went to a Massage Envy the next day to try to help it feel better, helped a little. Then went to his Family Practice doctor, who ordered 6 weeks of physical therapy which didn't help at all. It's been over 3 months now and John still can't turn his head all the way to the side, and is still in discomfort. We would NEVER expect a "massage therapist" to do jerks, that seems more like something a chiropractor would do. We would NEVER go back to this place. We filed a complaint w/the American Massage Therapy Association, and the Texas Board of Massage Therapy, which referred it to the Texas Board of Chiropractic Examiners because of the description of what Mrs. Molina did.