Mr. Sells is very kind and soft spoken. However, do Not let that fool you. You will not find a better representative than Mr. Sells. Even though he is soft spoken, he can get very aggressive when nessesary. Personally, I like the way Mr. Sells applied for SSI and SSA at the same time. In the event you do not qualify for SSA, your paperwork for SSI has already been completed and in the process of being evaluated. No time wasted by having to apply separately. I give Mr. Sells a BIG 5 star rating because he is so efficient and extremely considerate as far as his clients go. My husband hired Mr. Sells to help with his claim. And now, I am getting my paperwork together to hire Mr. Sells to handle my claim for disability. There is No One better than Mr. Sells.