After cancelling my policy in August 2013, they continued to bill my payroll department and money continued to be deducted from my pay check. They then sent my account to collections. They sent it to collections before receiving all of the payments they billed my payroll for. Money was still being deducted from my pay roll check when I received my collections notification. Horrible customer service. They bill you and send a deduction notice to your payroll after cancelling a policy and still send the balance to collections. So glad I cancelled when I did. Will never do business with Liberty Mutual again!