We have used the Bark and Lounge for both boarding and doggy daycare for years. My dogs love it. To be honest, some of the staff seems to prefer talking to the dogs than the human customers and they can be hard to get on the phone. But, that is probably a good thing for a dog boarding and daycare facility. I have never had any concerns about my dogs' safety or well being while they are there and know they are being played with and cared for.